Awoyinka Folake Omotayo
Graduate Trainee Applicant
Lagos, NG.About
Highly motivated and detail-oriented graduate professional with demonstrated success in banking operations, customer service, and relationship management at First Bank of Nigeria. Currently advancing expertise through an MBA in Finance & Investment, I bring a proven track record of top-tier performance, exceptional communication, and a growth mindset. Eager to leverage hands-on experience and academic rigor to drive strategic initiatives and contribute significantly to First Bank's Graduate Trainee Programme.
Work
First Bank of Nigeria
|Service Executive / Customer Relationship Officer
Lagos, Lagos State, Nigeria
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Summary
Drives exceptional customer service and operational efficiency at First Bank of Nigeria, significantly contributing to customer satisfaction and business growth.
Highlights
Achieved recognition as a Top 2 Performer within the team and among new staff within the initial six months, demonstrating rapid assimilation and high-impact contributions.
Delivered comprehensive banking support and ensured seamless daily branch operations, consistently maintaining high service quality standards for a diverse customer base.
Efficiently resolved complex customer inquiries and complaints, enhancing customer satisfaction and building trust by an unspecified but implied significant margin.
Successfully promoted and onboarded customers to digital banking channels, increasing adoption of e-banking services and improving customer self-service capabilities.
Proactively identified customer financial needs, leading to the cross-selling of suitable financial products and services, driving revenue generation and deepening client relationships.
Education
Ahmadu Bello University
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Master of Business Administration (MBA)
Finance & Investment
Federal University of Technology Akure
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Bachelor's Degree
Unspecified
Languages
English
Skills
Customer Service Excellence
Customer Service Excellence.
Relationship Management
Relationship Management.
Banking Operations
Banking Operations.
Sales & Cross-Selling
Sales & Cross-Selling.
Financial Literacy
Financial Literacy.
Microsoft Excel
Microsoft Excel.
Communication Skills
Communication Skills.
Problem Solving
Problem Solving.
Teamwork & Collaboration
Teamwork & Collaboration.
Emotional Intelligence
Emotional Intelligence.
Adaptability & Fast Learning
Adaptability & Fast Learning.
Digital Banking
Digital Banking.
Customer Onboarding
Customer Onboarding.